FAQ

SIZING QUESTIONS:

For Comfort Color Designs specifically:

Why are Ash, Athletic Heather and other Heather colors not 100% Cotton even though they come in the 100% Cotton styles?
Certain colors such as these require a combination of natural colored fibers and pre-dyed fibers to achieve the heathered look, usually achieved by adding black dyed polyester fiber with the cotton fiber. In most cases the percentage of black fiber is easily identified. In other instances for shades like Safety Green, we have to incorporate 50% polyester into the blend to ensure the durability and color fastness which only polyester dyes can achieve.

 

Comfort Colors Link: https://www.comfortcolors.com/us/en/faqs

CAN I HAVE A REFUND OR EXCHANGE MY PRODUCT?

As we are a small business utilizing print-on-demand services, we will only issue refunds for orders that are defective, e.g. misprints, receiving the wrong color or size, or holes in the garment. If a return or exchange is requested, we will review the request and determine if a refund or exchange will be given - we will ask you to send an email with images attached to verify. Refund/exchange requests that fall into the mentioned exceptions must be made within 7 days of the purchase.

Unfortunately we are not able to give refunds for mistakes made outside of our control. This includes ordering the wrong size, style, or color. Items are typically sent for printing within 24 hours, so once that has been completed we can not change an order.

Please review your order before you finish checkout to avoid any issues. We will also send an email with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us to make a change.

I HAVEN'T RECEIVED MY ORDER YET, AND I NOTICED THAT I ORDERED THE WRONG SIZE. CAN I CHANGE IT?

If you need to change details on your order such as size or color, please contact us as soon as possible through our Contact Us form within the first few hours of submitting. We will get back to you as soon as possible but we cannot guarantee a change can be made, so please check your orders carefully before submitting. However, once the order has been printed, we are unable to make any size changes or give any refunds.